Refund policy

Thank you for shopping at suzyshiner.com. We want you to have a smooth and satisfying experience with us.

1. Returns

We accept returns within 3 to 4 days from the date of delivery.

To be eligible for a return:

The item must be unused and in original condition
The item must be in its original packaging
Proof of purchase is required

2. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 24 hours of delivery.

👉 If you are receiving any damaged or defective products please contact us within 24 hrs so we will re-deliver either exchange or replace products within 5–6 working days.

3. Replacement Process

Damaged or defective items will be processed within 4 to 5 days
Replaced products will be delivered to the customer within 3 days after processing

4. Refunds

The refunded amount would be credited to the customer's bank account within 3 to 4 days .
Once your return is received and inspected, we will notify you
If approved, your refund will be processed to your original payment method
Refund timelines may vary depending on your bank or payment provider