Refund policy
Thank you for shopping at suzyshiner.com. We want you to have a smooth and satisfying experience with us.
1. Returns
We accept returns within 3 to 4 days from the date of delivery.
To be eligible for a return:
- The item must be unused and in original condition
- The item must be in its original packaging
- Proof of purchase is required
2. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 24 hours of delivery.
👉 If you are receiving any damaged or defective products please contact us within 24 hrs so we will re-deliver either exchange or replace products within 5–6 working days.
3. Replacement Process
- Damaged or defective items will be processed within 4 to 5 days
- Replaced products will be delivered to the customer within 3 days after processing
4. Refunds
- The refunded amount would be credited to the customer's bank account within 3 to 4 days .
- Once your return is received and inspected, we will notify you
- If approved, your refund will be processed to your original payment method
- Refund timelines may vary depending on your bank or payment provider
5. Non-Returnable Items
Certain items may not be eligible for return, such as:
- Used or damaged products (not due to our fault)
- Items without original packaging
- All face & hair serums
6. Contact Us
If you have any questions about returns or refunds, contact:
Owner: Suzy Shiner
📧 Email: customersupportsuzyshiner@gmail.com
🌐 Website: https://www.suzyshiner.com/